Returns & Order Cancellation
If for any reason you are not satisfied with our products, you have the right to cancel an order within 14 days from the day you receive your goods.
You must notify us by email: firstname.lastname@example.org explaining the reason for return.
You will be obliged by the terms of this Contract, to return the goods to:
25 Enfield Road
In such cases, and provided the goods are received according to this procedure, we will refund the cost of the goods within 30 days of receiving your returned goods.
If you return the goods for reasons other than:
Incomplete delivery, incorrect delivery or goods being defective, the you will be responsible for arranging and paying for the return of the goods to us
Please make sure that the goods are properly stored and packed in appropriate condition when returning.
Returned goods must be unused. We will not accept the return of goods that we reasonably believe have been used. In such cases, you will be notified by e-mail that no refund will be made available to you and it will be your responsibility to arrange the return of the goods to you within 30 days of our e-mail regarding lack of refund.
Damaged or Faulty Items
Ensure you inform us of any damaged or faulty goods within 3 working days of delivery. In such cases, we will repair/replace the goods or offer you a refund.